Complaints and Reporting of Adverse Reactions

Complaints and Reporting of Adverse Reactions

You can send a complaint about the quality of products or services, or you can report adverse reactions to drug or medical device:

You can report the adverse reaction by phone: +381 11/3282 986 or +381 69/325 25 11

Why to report an Adverse Reaction?

Spontaneous reporting of adverse drug reactions is an effective, practical and indispensable way to detect new, serious and very rare adverse reactions and to assess the safety of drug therapy.

What to report?

You can report any suspicion of an adverse reaction to any medicine, whether the medicine was prescribed by a doctor or bought without a prescription.
You can report side effects that have occurred to you personally, to your child, to someone you are responsible for, or to someone who has asked you to do it for them.

How do you report an adverse reaction or just suspected adverse reaction?

Please download and fill out one of the two forms we offer for download. All information you enter is confidential information.

You can send us the completed form:

You can report the adverse reaction by phone: +381 11/3282 986 or +381 69/325 25 11

Why to report an Adverse Event?

Spontaneous reporting of adverse events that occured during the use of medical devices can play a significant role in the safe use of medical devices and the protection of patients’ health.

What to report?

You can report any suspicion to an adverse event or an incident related to any medical device. If you are missing any information or you are not sure that a medical device has caused an adverse event, do not give up.

How to report an adverse event or just suspected adverse reaction?

Please download and fill out one of the two forms we offer for download. Your private information is considered confidential.

You can send us the completed form:

You can report the adverse reaction by phone: +381 11/3282 986 or +381 69/325 2511